Everything You Need to Manage Your Policy, Right Here
Your one-stop hub for bill pay, claims, certificates of insurance, and policy changes — handled fast, without the runaround.
Certificate of Insurance Requests Turned Around Within 12 Hours — Weekends Included
If you need a COI to start a job, we know waiting is not an option. Send your request to office@nexgenrs.com and we'll have your certificate back within 12 hours — including Saturdays and Sundays. No job should ever be delayed over paperwork.
What to Include in Your Request
- Your full name and business name
- The certificate holder's name and address
- Any additional insured requirements or special language from your contract
- The date you need it by
The more detail you send up front, the faster we can turn it around.
Pay Your Bill
Every carrier handles billing differently. We've gathered the direct payment links in one place so you're not hunting through emails or carrier websites to find where to go.
Not sure which carrier your policy is with? Check your declarations page or email us at office@nexgenrs.com
and we'll point you in the right direction.
Report a Claim
Filing a claim can feel like a lot to navigate on your own. You don't have to. As your independent agent, we're here to help you understand your coverage, document what happened, and communicate with your carrier — from the first call through resolution.
To start the process, contact us directly:
Email: office@nexgenrs.com
Phone: 414-877-0871
You can also report directly to your carrier if the situation requires immediate action. If you need that contact information, reach out and we'll get it to you right away.
Request an Auto ID Card
Need a copy of your auto ID card for your records, a traffic stop, or a vehicle registration? Email us at office@nexgenrs.com
with your name, policy number if available, and the vehicle the card is needed for. We'll get it back to you fast.
Make a Policy Change or Request a Review
Moving to a new location, adding a vehicle, hiring employees, or just want to make sure your coverage still fits your business? Send us the details and we'll review your policy and walk you through any changes that make sense.
Frequently Asked Questions
How do I get a certificate of insurance from my agent?
Email your request to office@nexgenrs.com with the certificate holder's name, address, and any additional insured or special language requirements. We turn around certificate requests within 12 hours, including weekends.
How do I pay my insurance bill online?
Use the carrier-specific bill-pay links listed on this page. Each link goes directly to your carrier's payment portal. If you're unsure which carrier holds your policy, email us and we'll confirm it for you.
What should I do first if I need to report a claim?
Contact us at office@nexgenrs.com or call our office. We'll help you document the situation, understand what your policy covers, and communicate with your carrier. If the situation is urgent and requires immediate carrier contact, we'll give you the direct number right away.
Can I request documents and policy changes on weekends?
Yes. We monitor requests seven days a week and respond to certificate and documentation requests within 12 hours regardless of the day. For policy changes, we'll confirm receipt and set expectations on turnaround based on what's needed.
How do I update my coverage if my business has changed?
Email us a summary of what's changed — new employees, a new location, additional vehicles, new contracts — and we'll review your current coverage and let you know if adjustments are needed. A quick annual review is a good habit even if nothing obvious has changed.
Still Need Help? We're a Message Away.
If something isn't covered above, reach out directly. We're here Monday through Thursday in-office and available by phone or appointment on Fridays. Most requests are answered the same day.